Support

User Manuals & Resources

User Manual Alpha 1/2 User Manual XFlow Apex/Escape User Manual XFlow Apex/Escape User Manual Adaptive Wing System User Manual Adaptive Wing System (AWS) Manual The First Ride Guide The First Ride Guide Troubleshooting Videos Troubleshooting Videos

Worldwide Shipping & Parts

We stock replacement components globally and ship hardware directly to your door, anywhere in the world.

Global Engineering Service

Diagnostic support and technical servicing are managed remotely by our advanced engineering group, no matter your location.

Still Need Assistance?

Our dedicated support team is standing by to keep you out on the water. Choose the fastest way for us to help you.

Email & Technical Support

Best for technical specs, uploading photos/videos, or non-urgent issues.

Open a case directly with our global engineering team. We typically respond within 24 hours.

Typically responds within 1 business day
Open Support Ticket

Book a Dedicated Call

Best for deep-dive troubleshooting without waiting on a live hold.

Pick a calendar time that works perfectly for your schedule, and an XFoil expert will call you back directly.

📅 30-minute dedicated sessions
Schedule Call Back

Direct Support Line

Best for urgent order modifications or active technical issues.

Speak directly with a live representative at our headquarters. If lines are busy, please leave a message and we'll call you right back.

🕒 M–F 8:00 AM – 5:00 PM Pacific
Call +1 (408) 745-7591