Refund policy

Return, Refund, and Damaged Shipment Policy

Thank you for purchasing from PLX Devices Inc. We take pride in engineering the highest-quality high-tech innovations and premium hydrofoil systems. Because our products include specialized, high-performance electronics, battery systems, and advanced composite materials, we strictly enforce the following terms and conditions regarding returns, refunds, and cancellations. By completing a purchase on our store, you acknowledge and agree to be bound by these terms.

1. 30-Day Conditional Return Window & Condition Requirements

  • Eligibility Window: To qualify for a return, the product must be received back at our designated facility, or show a verifiable carrier acceptance scan, within exactly thirty (30) calendar days from the original delivery date recorded by the carrier.
  • Strict "Unused" Condition Standards: The product must be completely unused, unaltered, unmounted, and in brand-new, 100% resellable condition. This status is determined solely by the PLX Devices Inc. team at our absolute and sole discretion upon mechanical and electronic inspection. "Used" condition includes, but is not limited to: water exposure or contact, battery charging cycles, hardware installation or assembly, software activation, or removal of factory protective seals.
  • Packaging Requirements: Returns must include all original factory packaging, internal protective foam, documentation, manuals, hardware, components, accessories, and the original sales receipt.
  • Rejection of Non-Conforming Returns: Returns that show any sign of use, wear, or cosmetic damage, or that fail to include all original components, will be rejected. If a return is rejected by our inspection team, the product will be held at our warehouse for a maximum of thirty (30) days for customer retrieval at the customer's sole expense, after which the property will be deemed abandoned and disposed of or liquidated without liability or credit to the customer.

2. Restocking Fees & Non-Refundable Charges

  • 15% Restocking Fee: All approved returns accepted for a refund are subject to a mandatory fifteen percent (15%) restocking fee. This fee is automatically deducted from the final refund amount to cover specialized engineering safety inspections, diagnostic verification, and re-warehousing.
  • Shipping Charges: All original shipping, handling, and logistics fees are non-refundable once the shipping service has been initiated with the carrier.
  • Return Shipping and Risk of Loss: The customer bears sole responsibility, financial liability, and risk of loss for all return shipping logistics and costs. PLX Devices Inc. does not assume ownership or liability for returned merchandise until a designated representative signs for the delivery at our facility. We strictly require utilizing an insurable carrier with signature-required tracking. Any unauthorized collect-on-delivery (C.O.D.) shipments or shipping charges billed to our facility will be refused or deducted in full from any potential refund.

3. Return Material Authorization (RMA) Process

No returns or technical repairs will be accepted, processed, or received without a pre-approved Return Material Authorization (RMA) number. To initiate a return, you must contact our customer experience team through our official online Support Ticket System. Shipments sent to our warehouse without an active, clearly labeled RMA number will be refused at the dock and returned to sender at the sender's expense.

4. Time-Sensitive Shipping Damage & Shortage Claims

PLX Devices Inc. carefully inspects and secures all products prior to transit. Risk of loss passes to the purchaser upon delivery to the carrier. However, to assist customers with carrier damage:

  • Domestic Shipments: Any visible packaging damage, internal structural damage, or inventory shortages must be formally reported through our Support Ticket System within five (5) business days of carrier delivery.
  • International Shipments: Due to strict international freight carrier notification windows, any transit damage or shortages for international shipments must be reported within forty-eight (48) hours of delivery.
  • Evidence Required: All damage claims must be accompanied by clear photographic or video evidence of both the unaltered exterior shipping packaging and the damaged product. Failure to report transit damage within these explicit windows constitutes final acceptance of the goods in pristine condition and waives any future claims for transit damage.

5. Authorized Retailers, Intellectual Property, and Warranty Restrictions

PLX Devices Inc. distributes its products directly to consumers and through an authorized network of vetted retailers. We grant our authorized partners a limited, revocable license to use our intellectual property for the sole purpose of marketing genuine PLX Devices Inc. products.

⚠️ Warranty Restriction Notice: All factory warranties provided by PLX Devices Inc. are strictly non-transferable and extend exclusively to the original end-user purchaser who bought the product directly from PLX Devices Inc. or from an authorized retail partner. PLX Devices Inc. explicitly reserves the right to deny warranty coverage, technical firmware updates, or product support for items purchased through unauthorized third-party resellers, unauthorized online auctions, or peer-to-peer marketplaces.